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Delivery Charges, Policies and Terms

DELIVERY CHARGES
Last updated on 11th May 2015

Our regular delivery charges for orders placed online are shown below.

Delivery Option

Delivery Period

Delivery Cost

UK Standard – Orders £75 or less 3-5 Working Days

£5.00

UK Next Day – Orders £275 or less Next Working Day

£10.00

UK Next Day – Orders £275.01 to £500 Next Working Day

£13.00

UK Next Day – Orders over £500 Next Working Day

£16.00

UK Saturday Guaranteed Saturday Delivery

£18.00

Europe Standard 3-5 Working Days

£20.00

Rest of World Standard 5-10 Working Days

£30.00

Collect In Person Next Day

n/a

Notes:

Delivery Period: This is the typical delivery period for each delivery option; we cannot accept any liability for late deliveries that are due to circumstances beyond our control (e.g. extreme weather, postal strike, civil unrest, etc.)

Next Working Day: For orders placed Monday to Thursday before 15:00; orders placed on a Friday before 15:00 will arrive on or before the following Monday (excluding English Public Holidays); orders placed on a Saturday before 10:30 will arrive the following Monday (excluding English Public Holidays); orders placed on a Saturday after 10:30 will arrive the following Tuesday (excluding English Public Holidays)

Saturday Delivery: Delivery is guaranteed before 13:00 on Saturday

Europe / Rest of World: Non-UK customers are responsible for the payment of any import duties imposed by the receiving country; we regret that we are unable to advise you on such duties; please note that Southern Ireland (Republic of Ireland) is considered Europe by the postal service

Next Day: Online orders can be collected in person from Pizazz Online after 10:00 on the day after the order was placed (excluding Sundays and English Public Holidays)

If you place your order before 15:00 Monday to Friday we will usually despatch it the same day.

If you place your order between 15:00 and 17:00 Monday to Friday we will try our best to despatch it the same day but, during busy periods, this may not be possible; in such cases your order will be despatched the next Working Day.

If you place your order between 17:00 Friday and 10:30 Saturday we will try our best to despatch it on the Saturday but, during busy periods, this may not be possible; in such cases your order will be despatched the following Monday (excluding English Public Holidays).

Orders placed after 10:30 on a Saturday will be despatched the following Monday (excluding English Public Holidays).

Orders placed on an English Public Holiday will not be processed until the next Working Day.

Orders can only be delivered to the address given (home, work, other) when placing the order, i.e. we are unable to re-direct an order to an alternative delivery address once that order has been placed with us.

Orders will be sent by Royal Mail and will need to be signed for (exclusions may apply – however, a traceable and insured method of delivery will always be used). UK orders under £75 will be sent by Royal Mail 1st Class Recorded Delivery; all other UK orders will be sent by Special Delivery.

You will receive an e-mail informing you when your order has been despatched (Despatch Notification). Please note that all delivery charges are non-refundable.

Orders may be delivered between 08:00 and 18:00 Monday to Friday, 08:00 – 13:00 on Saturdays.

RETURNS POLICY
Last updated on 15th May 2017

We believe you will be delighted with your purchase from Pizazz Online but recognise that there may be occasions where you feel it necessary to return an item. We will exchange or refund any or all of your purchased items (or issue a credit note if requested) providing such items are returned:

– in their original packaging

– in a fully re-saleable condition

– new, unused and with all Pizazz Online and designer garment tags still attached by their original means

Shoes should be tried on a carpeted surface before wearing them. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Please note that any made-to-measure or custom-made items, including items altered or personalised for you, or any items that we have specially ordered from our suppliers for you are non-returnable.

Please be advised that you have a legal obligation to keep in your possession items being returned and to take reasonable care of such items whilst in your possession.

As a small independent retailer we require that any items purchased online that you wish to return are first notified to us by e-mail and then returned to us within 7 Working Days of you receiving your order. Any items returned without prior notice via e-mail will NOT be accepted.

Send your e-mail to returns@pizazzonline.co.uk making clear whether you require an exchange, credit note or refund for the items. Please ensure you include your name, address and the order number that the return relates to in your e-mail.

You are responsible for ensuring that the items are suitably packaged for return to avoid damage. The items must be returned in their original packaging to ensure they are adequately protected in transit. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value.

You are responsible for the cost of returning the items to us, and will remain responsible for any and all returned items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery. We recommend that you adequately insure your return parcel in case of loss or damage.

We strongly advise that a PROOF OF POSTAGE certificate (or similar receipt) is obtained when returning any part of your order. If Proof of Postage is not available, we may not be able to process your returns request.

Please complete & enclose the Returns Form (one per item) that accompanied your order with your returned items.

All items will be inspected on return and will NOT be accepted if:

– their tags have been tampered with

– they are damaged

– they are soiled or stained with perfume/deodorant

– they have been worn, washed or handled inappropriately

– they are returned outside the 7 Working Day returns period

If we find that an item has not been returned to us in a fully re-saleable condition we reserve the right to refuse an exchange or refund for that item, in which case you will be contacted by a member of our staff. Any item not accepted will be returned to you at your expense.

When processing a refund for returned items, we will use the original method of payment and you will receive an e-mail confirming the refund amount. Please note that the value of the refund will exclude any delivery charges paid and that refunds, once approved, may take up to 28 calendar days to reach your account.

Exchanges may take up to 5 Working Days to despatch from date of receipt and are subject to availability. Exchanges are despatched at no extra cost to you.

Our returns address is: FAO: Pizazz Online, No. 25 of Bourne End, 25 The Parade, Bourne End, Buckinghamshire SL8 5SB

If you wish to return an item in person, you must still e-mail us as detailed above stating the date on which you wish to visit us. Please confirm this date with us by telephone if you do not receive an acknowledgement from us by e-mail. Note that refunds for online purchases are not processed through the shop till system and hence cannot be made at the time of your visit.

If you have any questions regarding our returns policy, please contact us on 01628 528877 or by sending an e-mail to: returns@pizazzonline.co.uk

PRIVACY & COOKIE POLICY
Last updated on 10th February 2014

Pizazz Online is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you.

We have set out below details of the information we will collect about you through our Website (www.pizazzonline.co.uk) and how we will use that information.

What Personal Information Do We Collect?

We only collect personal information that is knowingly and voluntarily given; for example, your name, address, telephone number and e-mail address. This usually occurs when you make an enquiry or contact us through our Website, and when you complete our checkout process whilst making an online purchase. If you contact us, we may keep a record of that correspondence.

IP Address

We may collect information about your computer (where available), including your IP address, operating system and browser type for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. IP addresses would be recorded for security and monitoring purposes only.

Cookies

Our Website uses “cookies” to provide certain functionality on the website. A cookie is a small simple text file that we store on your computer or portable device if you agree. The information that is stored in a cookie is not linked to any personally identifiable information.

We use the following cookies to provide you with a good experience when you browse our Website and to help us improve the way our Website works:

Cookie

Name

Purpose

WordPress wordpress WordPress uses cookies to verify who you are. The WordPress cookie is a NON-ESSENTIAL cookie and is only used by a visitor to our Website who has a registered account with us.For further information, please see:
codex.wordpress.org/wordpress_cookies
WooCommerce woocommerce_items_in_cartphpsessid_ The WooCommerce cookies are seen as ESSENTIAL cookies and are used to manage your shopping basket and checkout process.
Google Analytics _utma_utmb_utmc_utmz The Google Analytics cookies are seen as NON-ESSENTIAL cookies and are used to collect information about how visitors use our Website.For further information, please see: www.google.com/analytics/learn/privacy.html

By using our Website you are consenting to our use of cookies. Most web browsers will allow you to block some or all cookies from being stored. However, if you adjust your browser settings to block all cookies (including essential cookies) you may experience some loss of functionality on ours and other third party websites you visit.

If you do not want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been stored. If you wish to restrict or block web browser cookies that are stored on your computer or portable device then you can do this through your browser settings – the ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this across a wide variety of web browsers.

Web Analytics

In common with many websites across the Internet, we use the Google Analytics service. Google Analytics uses the cookies detailed above to collect information about how visitors use our Website.

This information is used to create web statistics data to help us build a picture of how our Website is used including how many visitors we have, number of return visits, how frequently pages are viewed, what is popular with visitors and where in the world our visitors are located. We use this data to improve the way our Website works so we can make sure our visitors can easily find what they are looking for and have a better overall browsing experience when they visit our Website.

How We Use Your Personal Information

It is our policy not to sell or disclose any personal information to any third party companies or for marketing purposes. We will only use the information you provide to us to deal with your queries, for record keeping and administration, to tell you about things that we think may be of interest to you and to help us improve our service to you.

Who Is Your Personal Information Shared With?

We are required to share our information with the police and other law enforcement agencies if required to do so by law or court order for fraud detection and prevention. We may also disclose personal information as required to enforce and protect our rights under contract and at law.

Information Access Requests

You have a right to access the personal data we hold about you. We may charge you a small fee for this. Your right of access must be exercised in writing to us at the address set out in Clause 12.1 of our Terms & Conditions and in accordance with the Data Protection Act 1998.

External Links

We are not responsible or liable for the privacy policies and/or practices on other linked websites. When linking to another website you should read the privacy policy associated with that website.

This privacy policy is only associated with information collected on our Website.

Policy Changes

Any changes to this policy will be published here to ensure that you are always aware of the information we collect, how we use it and when we may disclose it.

Contacting Us

If you have any queries or concerns about the privacy of your information, or how we use your information, please contact us.

TERMS & CONDITIONS
Last updated on 15th May 2017

This page, together with the documents referred to in it, set out the legally binding Terms & Conditions (the “Terms”) on which we supply any of the products (the “Products”) listed on our website www.pizazzonline.co.uk (the “Website”) to you. Please read these Terms carefully and make sure that you understand them before ordering any Products from our Website.

By using our Website and placing an order for any of our Products you confirm that you have read, understood and agree to be bound by these Terms. Please note that if you refuse to accept these Terms in their entirety, you will NOT be able to order any of our Products.

All purchases made on our Website are governed by these Terms which will apply to any contract between us and you for the sale of Products (the “Contract”). If you have difficulty in understanding these Terms or have any other queries, please contact us – we will be happy to assist you.

We reserve the right to amend these Terms from time to time and such amendments will be effective and legally binding once posted on this page. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

1 DEFINITIONS AND INTERPRETATIONS

In these Terms & Conditions:
– “Terms” means these Terms & Conditions

– “Working Days” are Monday to Friday excluding English Public Holidays

– “Products” means the clothes and other items purchased by you from us

– Reference to “you” is a reference to the purchaser of the Products from us

– Reference to “we” and “us” is a reference to L. & V. Way Limited trading as Pizazz Online

– “Contract” means the legal agreement between us and you for the sale and purchase of the Products, which incorporates these Terms & Conditions

These Terms & Conditions are the only terms on which we contract for the sale of Products and they form an integral part of the Contract between us. If we agree to vary any of the terms defined herein, any such variation must be confirmed in writing between our duly authorized representative and you.

2 PIZAZZ ONLINE WEBSITE

  • 2.1 We cannot guarantee uninterrupted access to our Website, or to any website to which it links. We accept no responsibility for any damages arising from the loss of use of our Website.2.2 We make every effort to check that content on our Website is free of viruses. It is always wise for you to scan all material downloaded from the Internet with up-to-date anti-virus software.2.3 We cannot accept any responsibility for any loss, disruption or damage to your data or your computer equipment that may occur while using our Website.

    2.4 To the extent permitted by law, we exclude all liability to third parties arising directly or indirectly from their use of or reliance on information or materials contained in our Website.

    2.5 We make all reasonable efforts to ensure that the information contained on our Website is accurate, complete and up-to-date. Please contact us if you feel we are providing inaccurate information.

    2.6 To the extent permitted by law, we make no warranties or representations as to the accuracy of such information.

    2.7 All Products are subject to availability and may be withdrawn at any time.

    2.8 The images and associated descriptions of the Products on our Website are for general information and guidance only. The colours displayed will depend upon your computer settings and screen and it is therefore impossible to guarantee that the colours your screen displays will accurately represent the colours of the Products. There may be minor variations between the Products as shown or described on our Website and those despatched to you without affecting their function, quality or price.

    2.9 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our Website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our Website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our Website without our prior written permission.

    2.10 You must not use our Website in any way which may lead you or any other party to be the object of any claim or legal action, whether criminal or civil.

    2.11 Our Website may contain references or links to other websites on the Internet that are owned and operated by third parties. The inclusion of such references or links is not an endorsement by us of those third parties, their products or services.

    2.12 You may link to the home page of our Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in any way that suggests any form of association, representation, approval or endorsement on our part where none exists. Links to our Website do not imply that we endorse, are affiliated with or are associated with any linked site or that any linked site is authorised to use any of our trademarks, trade names, brands, logos or copyright symbols or those of any of our affiliates or licensors.

    2.13 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page unless you have our prior written consent. We reserve the right to withdraw linking permission without notice.

    2.14 The website from which you are linking must not contain offensive, unlawful or irrelevant content.

    2.15 We reserve the right to revise our Website at any time.

3 ORDERING PRODUCTS ONLINE

3.1 You may only purchase Products from our Website if you are at least 18 years old. By placing an order on our Website you are confirming that you are at least 18 years old and we are entitled to rely on that confirmation.

3.2 You warrant to us that all information which you are required to provide when ordering Products online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.3 If we have to contact you or give you notice in writing, we will do so by e-mail to the e-mail address you provide to us in your order.

3.4 All orders are accepted subject to Product availability. If we are unable to supply you with a Product you have ordered, we will inform you via e-mail as soon as possible. For the avoidance of doubt, other Products ordered by you will be despatched in the normal way.

3.5 If we do not supply a Product for any reason we will refund you the full amount for that Product using the original method of payment within 5 Working Days. However, we will not be responsible for compensating you for any other losses you may suffer as a direct or indirect result of us not supplying a Product.

3.6 When an order is made online, the payment confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed once it has been verified by us.

3.7 We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been despatched (Despatch Confirmation). The Contract between us will only be formed when we send you the Despatch Confirmation.

3.8 If, after we have sent your Despatch Confirmation, we are unable to supply you with a Product (for example, the Product is not in stock or is no longer available or because of an error in the price on our Website as referred to in Clause 6.5), we will refund you the full amount for that Product using the original method of payment within 5 Working Days.

3.9 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

4 INTERNATIONAL ORDERS

4.1 All sales are transacted in GBP (£) Sterling. It is the customer’s responsibility to check the applicable current foreign exchange rate for their own currency on all transactions.

4.2 Certain countries worldwide may charge an import duty. We have no control over or liability for such charge.

5 SPECIAL OFFERS

5.1 From time to time and at our complete discretion, purchases of Products may be subject to special offers. In the event that such a special offer applies to your order, the terms of that special offer shall be subject to these Terms. If there is any conflict between the terms of a special offer and these Terms, these Terms shall prevail unless specifically excluded.

5.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to Clause 6.5, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

6 PRICES

6.1 The prices shown on our Website are in GBP (£) Sterling and are only applicable to Products purchased through our Website.

6.2 The prices shown on our Website include UK VAT (Value Added Tax) at the Standard Rate in operation at the time of purchase.

6.3 The price of a Product does not include delivery charges. Our current delivery charges may be viewed here.

6.4 Prices for our Products may change from time to time without notice but such changes will not affect any order that has been paid for in full.

6.5 We take all reasonable care to ensure that the prices of Products are correct at the time the relevant information was entered onto our Website. If we discover an error in the price of a Product you have ordered we will inform you by e-mail of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the e-mail address you provided during the order process, we will treat the order as cancelled and notify you of the same. Where an order in cancelled due to a pricing error we will refund the full order value using the original method of payment within 5 Working Days. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product to you at the incorrect (lower) price.

7 PAYMENT

7.1 Payment for Products and all applicable delivery charges is in advance and must be made in full at the time the order is placed.

7.2 You can only pay for Products using a credit or debit card. We accept the following cards: VISA, MasterCard, Maestro, Solo and Delta. We do not accept American Express.

7.3 All card payments are handled by SecureTrading, one of the UK’s leading payment processors, who have the systems and experience to ensure your card payment is totally safe. Any refunds will also be processed through SecureTrading.

7.4 Multiple, valid gift voucher codes may be utilised in one order. Gift Vouchers may not be exchanged for cash.

7.5 Only one promotional code can be used at any given time unless otherwise stated.

7.6 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

7.7 When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

7.8 Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.

8 DELIVERY

8.1 Delivery will be made as soon as possible after your order is accepted and in any event within 28 calendar days of the date your order is placed.

8.2 We will give you an estimated delivery date for the Products but no dates or times provided by us are guaranteed.

8.3 We will only deliver Products to the address on the order and Products will not be left without a signature. Delivery will be completed once the Products have been signed for, after which any loss or damage to the Products shall be at your own risk.

8.4 Delivery is interpreted as an attempted delivery. We cannot accept liability for delay in the event that nobody is at the address to receive the order or in circumstances that are outside of our control.

8.5 We recommend you inspect your parcel for damage before accepting it. If your parcel appears to have incurred damage in shipping you would be advised not to accept it. If you have already received the parcel and then notice the damage, make sure that you keep the packaging as this may be required when making a claim. You must notify us within 48 hours of receipt of any Products if they appear to be damaged in transit.

8.6 If your purchase is not received within 7 Working Days of payment, please contact us on 01628 528877 or by sending an e-mail to websales@pizazzonline.co.uk in case of loss/delay through the delivery service used.

8.7 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are informed by the delivery service used of such delayed or cancelled delivery. In any event, subject to Clause 15.5, our liability to you will be limited to the price of the Products not delivered and the cost of delivery.

9 CANCELLATION AND RETURNS

9.1 If for any reason you need to cancel or delay your order, please telephone us on 01628 528877 as soon as possible and we will endeavour to make the necessary changes.

9.2 If your order has already been despatched you will need to use our returns process to cancel your Contract with us in accordance with your legal right to do so as set out in Clause 9.3.

9.3 Under the European Directive on Distance Selling, which was incorporated into UK law through The Consumer Protection (Distance Selling) Regulations 2000, you have a legal right to cancel a Contract during the period set out below in Clause 9.5. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

9.4 This cancellation right does not apply in the case of any made-to-measure or custom-made Products, including Products altered or personalised for you, or any Products that we have specially ordered from our suppliers for you.

9.5 Your legal right to cancel a Contract starts from the date of the Despatch Confirmation, which is when the Contract between us is formed. You have a period of 7 Working Days in which you may cancel and return any or all of the Products that have been despatched, starting from the day after the day on which you receive the Products. Our Returns Policy requires you to notify us by sending an e-mail to returns@pizazzonline.co.uk. Your cancellation is effective from the date you send us the e-mail.

9.6 Please refer to our Returns Policy, which is integrated into these Terms by this reference, for additional Terms & Conditions.

10 INCORRECT OR FAULTY PRODUCTS

10.1 If you receive an incorrect Product, i.e. not the Product you ordered on our Website, please send an e-mail to websales@pizazzonline.co.uk within 48 hours of receipt of the Product detailing your order number, a description of the Product ordered, a description of the Product received (preferably with a digital photograph) and your telephone number. We will then contact you to discuss a replacement or refund.

10.2 In the unlikely event that you receive a faulty Product, please send an e-mail to websales@pizazzonline.co.uk within 48 hours of receipt of the Product detailing your order number, a description of the Product, a description of the damage (preferably with a digital photograph) and your telephone number. We will then contact you to discuss an exchange or refund.

10.3 If you wish to exchange a faulty Product, please be aware that we can only replace it for the same Product in the same size, subject to availability. This does not apply to faults caused by wear and tear, accidental damage, neglect or misuse, for which there will be no exchange or refund. Where possible, we will offer to repair faulty Products at our discretion.

10.4 Faulty Products must be returned to us using our returns process so that we can exchange/refund the faulty Product and refund the costs of the return. Once we have received the faulty Product at Pizazz Online, the fault will be verified and a replacement order will be sent out to you as quickly as possible or a refund issued.

10.5 Subject to Clause 15.5, we will not accept any further claims for loss from or in connection with the supply of faulty Products, whether direct, indirect, consequential or otherwise, howsoever arising.

10.6 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the Returns Policy referenced in Clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

11 DISPUTES

11.1 If there is a dispute which we cannot settle by direct negotiation, you agree that the dispute shall be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

12 NOTICES

12.1 If you wish to give us any notice relating to a matter covered by these Terms you must do so in writing and sent by post to: FAO: Pizazz Online, No. 25 of Bourne End, 25 The Parade, Bourne End, Buckinghamshire SL8 5SB

12.2 Any notice given by telephone or sent by e-mail to enquiries@pizazzonline.co.uk must also be confirmed in writing in accordance with Clause 12.1.

13 CUSTOMER DEFAULT

13.1 If you give us any incorrect personal information, or fail to make any payment when it is due, or cancel any payment, or become insolvent, or commit any breach of these Terms then, in any of those events, we have the right to cancel the Contract and recover possession of any Products that have been supplied for which payment has not been received in full.

14 OWNERSHIP AND RISK

14.1 You own the Products once we have received full payment of all amounts due from you.

14.2 You have no right to re-sell any Products until you own them.

14.3 The risk of loss or damage to Products passes to you upon delivery. If you have agreed to collect the Products from us, the risk in those Products passes to you on collection (or 7 calendar days after the date of the collection agreed between us if you have not collected the Products by then).

14.4 You will be responsible for the safe custody and insurance of all Products in your possession.

15 WARRANTIES AND LIABILITY

15.1 We warrant to you that the Products ordered by you will meet the description as shown on our Website (or any other description given to you in writing).

15.2 If any defect in any Products appears within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Products or to replace them with similar Products. Any defective Products to be returned to us must be returned at your expense.

15.3 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Products.

15.4 We do not accept any responsibility for any problems or technical malfunction of any telephone or data network, online computer systems, servers or providers, computer equipment or software, or failure of any e-mail service due to technical problems or traffic congestion on the Internet.

15.5 Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms affect or restrict any of your statutory rights. For further information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office.

15.6 We will not be deemed to be in breach of Contract or of these Terms as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including but not limited to fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

15.7 We cannot accept liability for any indirect loss, loss of profit, loss of enjoyment, loss of business, loss of goodwill or economic loss whatsoever other than death or personal injury resulting from our negligence.

15.8 Other than as set out in Clause 15.5, our maximum liability arising out of any order for the supply of Products to you under this Contract will not exceed the total amount you have paid us for the Products and any delivery charges contained in that order.

16 FORCE MAJEURE

16.1 We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control, which includes but is not limited to extreme weather conditions, acts of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

17 PRIVACY

17.1 We only use your personal information in accordance our Privacy & Cookie Policy, which is integrated into these Terms by this reference. Please take the time to read this policy, as it includes important terms which apply to you.

17.2 If you place an order, you will have to provide personal information to us. We will not disclose that information unless so required by a court. We will not sell, rent or transfer that information to any third party for marketing or related purposes.

18 GENERAL

18.1 We are L. & V. Way Limited trading as Pizazz Online, a company registered in England and Wales under company number 05258274 with our registered office at Communication House, Victoria Avenue, Camberley GU15 3HX and operating the website www.pizazzonline.co.uk. Our VAT number is GB 302 0916 10. Our general e-mail address is: enquiries@pizazzonline.co.uk

18.2 The section titles in these Terms are for convenience only and have no legal or contractual effect.

18.3 If any provision in these Terms is held by a court to be unlawful, void or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

18.4 Each provision in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, void or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

18.5 These Terms govern our relationship with you and in accepting them you confirm that no other agreement, arrangement or representation applies.

18.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.7 We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.

19 GOVERNING LAW

19.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction.

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